Refund Policy

General Return Policy:

  • We offer a 30-day money back guarantee on unused items sold at full price.
  • For items purchased with a special discount code or already discounted items, we have a 14-day return and exchange policy.
  • Final sale items are not eligible for returns or refunds.
  • Customers are responsible for the shipping cost of returning the product.
  • All items must be in their original condition and packaging.

Exchanges:

  • The fastest way to get the desired item is to return the one you have and make a separate purchase for the new item.

Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of the refund within 5-7 days.
  • If approved, the refund will be automatically processed to your original payment method.
  • Please note that it may take some time for the refund to be reflected in your account due to processing times by your bank or credit card company.

    Return/Refund Policy for Bundles:

    • Bundles can be returned or exchanged as a full bundle within 14 days from the receipt of the product.
    • Individual products within bundles are not eligible for returns or exchanges.

    Damages and Issues:

    • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item or incorrect quantities.
    • You have 14 days from the receipt of your order to inform us about any issues.

    Discount Codes:

    • The welcome discount is applicable to first-time customers only.
    • Discount codes cannot be combined with other promotions, coupon codes, or already discounted items. If you have any further questions or need assistance, please contact our support team at info@zuperiorhardware.com.